Billing Terms

Refund & Cancellation Policy

Last Updated: July 15, 2026

1. Free Lifetime Offline POS Access

BillKitna is an offline billing application developed, owned, and operated by IndSoftWork Technology. To ensure all merchants can thoroughly run their billing operations, barcode scanning, and thermal printer layouts without upfront capital constraints, IndSoftWork Technology offers a completely free, fully functional Free Lifetime Offline POS Plan.

This plan is free forever, requiring no credit card, bank details, or subscription fees. Standalone offline features are never restricted by any 30-day limits. If you choose to use the offline POS forever, you will never be charged.

2. Immediate Subscription Cancellation

Subscribers of our premium monthly (₹199/month) or yearly (₹1499/year) plans hold complete rights to cancel their active subscription packages at any point in time:

  • In-App Cancellation: Navigate to the store billing configuration panel inside your Android app and click "Cancel Subscription".
  • Email Request: Write an email to our dedicated billing helpdesk at support@billkitna.in with your registered mobile phone number. Our team will process your cancellation within 24 working hours.

Upon cancellation, your active premium features remain accessible until the end of the current pre-paid billing cycle. No further auto-renewal charges will be executed.

3. Subscription Refund Eligibility

Please review our refund rules carefully before activating any paid tier. We enforce a highly strict refund framework:

Strict No-Refund Policy

  • Active Subscription Status: Once a subscription plan (Monthly or Yearly) is active and successfully provisioned on your store profile, you will not receive any standard refund.
  • Mistaken Subscription Clause: If you subscribed to a paid plan completely by mistake, you MUST contact our billing helpdesk at support@billkitna.in or via our hotline strictly within 24 hours of the payment transaction.
  • Strict 24-Hour Deadline: If you do not contact support within 24 hours of your mistaken subscription, you will not be eligible to receive any refund under any circumstances.

4. Routing & Timeline Guarantees

All validated refunds are processed and routed directly back to the original source payment mechanism (e.g. original Credit Card, Debit Card, Netbanking, or UPI account) used during checkout through our payment aggregator, Razorpay. No direct cash refunds or offline bank transfers will be issued.

In alignment with Indian banking protocols and Razorpay integration SLA timelines, refunds are successfully processed and credited back to your account within **5 to 7 working days** from the timestamp of refund approval.

5. Contact Billing Support

For any queries regarding transaction discrepancies, duplicate debits, or delayed refunds, please contact our billing helpdesk immediately:

Billing Helpdesk Email: support@billkitna.in
Corporate Hotline: +91 11 4056 7890
Please include your **Transaction Reference ID** or **Registered WhatsApp Mobile Number** in all communication for ultra-fast processing.