Contact Customer Support
BillKitna is an offline billing application developed, owned, and operated by IndSoftWork Technology. We're here to help you configure your inventory records, connect Bluetooth thermal printers, or solve account credentials queries.
Support Channels
Operational Hours
9:30 AM – 6:30 PM IST
Closed on Sundays & National Holidays.Office Headquarters
IndSoftWork Technology
Plot No. 452, Udyog Vihar Phase III,
Gurugram, National Capital Region (NCR) Delhi, 122016,
Haryana, India.
Merchant Care Guidelines
At BillKitna, customer satisfaction is our prime concern. We have built a robust framework to assist our merchants in integrating physical stores with our mobile platform. Here is how we assist you:
Custom Product Catalog Upload
If you have over 1,000 product stock lines in Excel sheets, email them to support@billkitna.in. Our database experts will convert them into our encrypted SQLite structure and import them for you free of charge.
Thermal Printer Integration Support
Struggling with Bluetooth receipt alignment? Call our support desk, and our hardware experts will guide you step-by-step to pair, customize layout margins, and print receipts successfully.
Payment Gateway & Invoicing Queries
Have queries regarding subscription invoices or dynamic UPI QR codes? Drop an email with your store identifier or registered mobile number to get resolved answers.
Escalation SLA
If your technical support query is not resolved within 24 hours of raising an email ticket, you can escalate the matter directly to our grievance officer at grievance@billkitna.in.